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Meeting & Understanding Customers

Kitchen Designer (sales) / Ottawa & Gatineau area

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  • Ottawa, Ontario, Canada
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 320760

  • Date posted: 27/11/2025

    • What you'll need to have

    • You have experience in Sales and solutions-oriented with a strong home-furnishing interest.
    • You have strong social skills and your driven by working with people.
    • You have strong communication skills, verbal and written in local language.
    • Please note that this position is offered by IKEA Kitchen Services and operates in a hybrid mode for Ottawa/Gatineau. Presence in certain units may be required, and it is also necessary to travel to client locations when needed.
    • You are comfortable communicating verbally and in writing in both French and English.

    What you'll be doing day to day

    • Provide qualitative customer support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand.
    • Offer home furnishing solutions, by demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales.
    • Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals.
    • Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales.
    • Capture relevant customer insights to enable other parts of Ingka to improve the customer experience.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





    WHY YOU WILL LOVE US

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    P.S. In the IKEA world, this position is officially referred to as Sales Generalist
    The starting rate/ salary for this position ranges from 20 CAD to 26 CAD and will be based on relevant work experience.
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