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Meeting & Understanding Customers

KEY ACCOUNTS MANAGER - Gujarat and Pune

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  • Mumbai (South), Maharashtra, India
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 290066

  • Date posted: 23/12/2025

    • About this work area

    • Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals.
    • Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience.
    • Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders.
    • Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market.
    • Present and sell larger projects to the customers, stakeholder/management groups.
    • Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance.
    • Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors.
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader), Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design
    (HF&RD), Digital, Sustainability.
    • Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion.
    • Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues.
    • Responsible to lead after sales care for key account deals – follow up with help and information to secure
    long-term business relationships and an excellent customer experience.
    • Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA.
    • Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g., Home Solar, Energy Efficient Lighting).

    Apply now!

    Minimum 7 years of relevant experience.
    Local candidate preferred.

    Our team within IKEA

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!






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