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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Payments & Checkouts Team Intern

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  • Shanghai, China
  • Customer Relations

Job Description

  • Job ID: 22777CN

  • Date posted: 08/06/2026

    • WHAT YOU'LL NEED TO HAVE

    • Broad knowledge of IKEA concept, brand objectives, values and vision
    • Broad knowledge of IKEA tools, processes and cycles
    • Good knowledge of project and change management methods and tools as well as stakeholder management
    • Broad knowledge of the IKEA multichannel reality and online customer behaviours
    • Broad knowledge of operational plans and goals as well as follow up on KPIs
    • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
    • Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
    • Broad knowledge of how to optimise the customer experience across payments and checkout
    • Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
    • Broad knowledge of payment methodologies, compliances and industry standards

    YOUR RESPONSIBILITIES

    • Apply knowledge of local and global payment solutions to identify Payment and Checkout development opportunities, based on local market trends and customer needs
    • Perform analysis of existing IKEA payment solutions and performance to identify pain points in the payment and checkout process
    • Provide reports and findings from trends in the local and global payment and checkout landscape relevant to IKEA for internal use, to ensure function is positioned to secure market relevance of payment solutions
    • Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
    • Contribute insight and expertise to the integrated multichannel conversion and customer experience of payments and checkout in order to contribute to the business goals
    • Measure and analyse conversion rates and customer satisfaction scores in payment and checkout
    • Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA

    ABOUT THIS WORK AREA

    We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.








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