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Meeting & Understanding Customers

Food Commercial Manager II

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  • Richmond, Canada
  • Food & Restaurant

Job Description

  • Job ID: 349684

  • Date posted: 07/07/2026

    • What you'll need to have

    • You are customer service oriented with a proven ability to work as part of a team as well as independently to provide our customers with a safe, healthy, delicious, sustainable, affordable and enjoyable food experience.
    • You are a passionate leader inspired by the IKEA core leadership capabilities, you see how IKEA food contributes to increasing the overall performance and strive to make things happen.
    • You have minimum of 5 years' experience working in a vibrant retail and/ or service/hospitality environment and a passion for Food Safety.
    • You are curious and eager to learn more in order to develop the business and deliver strong business results through people.
    • You are willing to serve the many store customers, contribute to a day out for the whole family and strengthen the Swedish profile of the IKEA store.
    • You have a proven attitude to maintain effective work and leadership behavior in the face of setbacks or pressure.
    • You are motivated to explore innovative ideas and find better ways to enable change and help our customers feel that there is always something new to try and that time in the store is well spent.

    A day in your life with us

    • Lead the team through planning, coaching and coordinating food selling activities to deliver to the common objectives and goals.
    • Implement common commercial framework, standards, plans, WoW (Ways of Working), tools and KPI’s adapting to local requirements and legislation.
    • Contribute insights and ideas to the market business plan as an integrated commercial partner and manage forecasting and budgeting in line with financial plan.
    • Secure global and national compliance standards, as well as optimised levels of commerciality are achieved by cooperating effectively with key stakeholders.
    • Ensure the customer has an inspiring food experience and secure that common store planning solutions and vitality packages are implemented within all food commercial areas.

    About this work area

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Food Commercial Manager II.
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