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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Relations Team Leader

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  • New Delhi, India
  • Customer Relations

Job Description

  • Job ID: 355752

  • Date posted: 20/07/2026

    • A day in your life with us

    • Ability to handle multiple topics and changing priorities/deadlines
    • Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
    • Ability to work creatively within strong frameworks
    • For this role we believe you have team handling experience of
    • Proven ability to maintain effective work and leadership behavior in the face of setbacks or pressure
    • Experience in a customer facing environment
    • Proven track record of delivering business performance
    • Capable of communicating in English, both in writing and verbally

    Your responsibilities

    • Ensure compliance with all food safety, hygiene, and quality standards across store operations.
    • Drive store profitability through effective operational planning, cost control, and sales optimization.
    • Analyze operational data and business metrics to identify opportunities for improvement and make data-driven decisions.
    • Utilize Microsoft Excel, digital tools, and business systems to monitor performance and enhance operational efficiency.
    • Build and maintain strong relationships with internal and external stakeholders to support business objectives.
    • Lead, coach, and develop store teams to achieve performance targets while fostering a positive and inclusive work environment.
    • Implement solutions to operational challenges with a proactive and customer-focused approach.
    • Monitor key performance indicators (KPIs) and ensure consistent execution of company standards and processes.
    • Promote a culture of accountability, collaboration, and continuous improvement.
    • Deliver high levels of customer satisfaction through effective team management and operational excellence.
    • Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems
    • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
    • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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