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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Coworker (Trolley Assistance)

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  • Perth, Western Australia, Australia
  • Customer Relations

Job Description

  • Job ID: 363843

  • Date posted: 02/09/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information
    • These roles are Permanent, Part-time, 40hrs/fortnight
    • Applications close Wednesday 16 September 2026
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.
    • You have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • As part of the recruitment process this role requires a pre-employment check, which includes a medical assessment.

    About this work area

    As Customer Co-worker your responsibilities will include, but are not limited to:
    • Assisting customers with loading items into their vehicles
    • Collecting trolleys from around the IKEA store and carpark to ensure we always have them available to use
    • Supporting other areas of Customer Relations including resolving customer service issues, processing transactions, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
    • Ensuring customers have a positive final touchpoint during the IKEA shopping experience



    As Customer Co-worker you have:
    • A passion for securing the best customer experience possible
    • Comfortable performing repetitive and heavy lifting tasks
    • Excellent communication skills
    • A polite and friendly manner and a “Togetherness” mindset
    • Able to work closely with your team and other departments or work independently
    • Basic computer and systems literacy

    We need people like you!

    At IKEA, work is so much more than a job. Come join us!
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