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People, Projects & Support

People Services Specialist - Learning & Development

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  • Bangalore, Karnataka, India
  • People & HR
  • Full time

Job Description

  • Job ID: 316367

  • Date posted: 31/01/2026

    • Who you are

    To succeed in the position as a People Services Junior Specialist (L&D) you must minimum 5+ years of advanced Learning and Development administration knowledge. You also have knowledge in HR related systems like Cornerstone, Service Now and good computer skills especially Microsoft Office.

    You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You focus on daily tasks and follow established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately.
    You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think “out of the box” and provides ideas for continuous improvement. You have a good communication and listening skill.

    You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI’s and resources with “end to end’ thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully.

    You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape.

    A day in your life with us

    The Learning& Development team are responsible for end –to-end administration processes for coworkers, line managers and HR business units. This requires accurate recording and maintenance of the the process of enhancing employees with new knowledge, skills, and capabilities to improve their job performance and, therefore, the business's performance. L&D team also provide standard reports for internal and external monitoring purposes
    You will be responsible for:
    • Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs
    • Provide support to HR units in all L&D related topics
    • Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction
    • Ensure that Learning & Development processes are in line with global processes/directions, country specific requirements and internal auditing requirements
    • Entering Learning & Development related data into Cornerstone according to the documents received on time, and according to the procedures
    • Produce corresponding documents according to service level agreements
    • Accept and perform additional tasks delegated by team leader.

    About this work area

    Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business – that’s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives.








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