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Meeting & Understanding Customers

Food Commercial Manager, Belgrade Store, IKEA Serbia

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  • Belgrade, Serbia
  • Food & Restaurant

Job Description

  • Job ID: 348180

  • Date posted: 07/07/2026

    • Who you are

    • You have at least 3 years of experience in leading people in a high-volume, commercial environment.
    • You have a strong commercial mindset and the ability to deliver on the agenda while keeping the customer in focus.
    • With excellent presentation and coaching skills, you inspire your team to explore innovative ways of thinking and seek new opportunities to attract and convert visitors into customers.
    • You make data-driven decisions and use sales and financial insights to improve performance.
    • You are confident analyzing commercial actions, campaigns and offers to understand their impact and identify opportunities.
    • You are able to see the bigger picture and connect daily operations with overall business and financial goals.
    • Your enthusiasm towards food radiates to colleagues and you lead by example in your everyday work.
    • You have good knowledge of Microsoft Office and both written and spoken English.

    A day in your life with us

    Purpose of the job:
    Create a great IKEA Food experience that makes visiting IKEA even more enjoyable while contributing to business growth. By leading and developing the IKEA Food Commercial team, using customer insights, and driving commercial initiatives, you ensure attractive food offers, excellent service, and strong business performance. In this role, you contribute to customer satisfaction, sales growth, profitability, and the overall success of the IKEA store.

    • Ensure that the Customer Restaurant, Bistro and Swedish Food Market remain attractive, welcoming and well-presented, creating a great experience for customers at every visit.
    • Drive sales by analyzing business performance, identifying commercial opportunities, and implementing promotional and customer engagement activities.
    • Contribute to the creation and execution of the unit business plan and the IKEA Retail Food business plan together with the Food Operations Manager.
    • Lead, coach and develop the team to successfully deliver commercial initiatives and achieve agreed sales, profitability and customer satisfaction goals.
    • Implement IKEA Food commercial standards, tools, ways of working and KPIs, while ensuring compliance with local requirements and legislation.
    • Act as a business partner by providing customer and market insights, contributing to business planning, and managing forecasting and budgeting activities.
    • Ensure compliance with global and national standards while balancing operational excellence with strong commercial performance.
    • Secure an inspiring and affordable food experience that strengthens the overall IKEA customer journey and encourages repeat visits.

    Apply now!

    We offer a permanent, full-time position based in IKEA Belgrade store. In this role you will report to IKEA Food Manager.

    We are looking forward to receiving your application no later than August 7, 2026. Please apply with your CV via our recruitment system.

    IKEA is an equal opportunity employer. We are dedicated to fostering an inclusive environment where everyone feels valued, respected, and empowered to contribute their best. We believe diverse perspectives strengthen our team, and we encourage individuals from all backgrounds, identities, and experiences to apply - even if you don't meet every qualification. What matters most to us is your passion, willingness to learn, and ability to grow with IKEA.

    Why working at IKEA is so much more than a job?

    We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits:

    • Be yourself, with us - We’re big on togetherness, and even bigger on being you. Your voice matters here – your ideas, your energy, your unique way of seeing the world. You’ll work in a team that supports and inspires.
    • A workplace that cares - Your well-being is important to us. That’s why you’ll have access to a private health insurance plan, life insurance, and 24/7 professional support for anything from emotional challenges to legal or financial advice.
    • Let’s grow – together - At IKEA, success is shared. Our One IKEA Bonus program celebrates team results – because great things happen when we all move in the same direction.
    • Furnish your life with us - Need a new wardrobe? Sofa? Kitchen? As an IKEA co-worker, you’ll enjoy a discount on our products – so you can bring that IKEA feeling into every room of your home.
    • Your journey, your direction - Curious about new roles, new departments, even new countries? We make internal mobility a real thing – with plenty of learning opportunities and career paths to explore. You don’t have to leave IKEA to grow.
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