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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Customer Service and Returns Associate -12-20 Hours/Week

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  • Orlando, Florida, United States
  • Customer Relations
  • Full time

Job Description

  • Job ID: 331907

  • Date posted: 02/04/2026



    • • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis
    can be used to make improvements to customers’ future shopping experience.
    • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    • Builds emotional connections through meaningful and empathetic interactions with customers.
    • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to
    customers during the handover process when needed.
    • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when
    scheduled in returns.







    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Together as a team

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment "



    JOB TYPE: Permanent – Full-Time (benefits eligible) & Part-Time (limited benefits)

    HOURS: 34–40 hrs/week (FT) • 12–20hrs/week (PT)-— limited openings for each

    SHIFT: Retail Environment, must be able to work nights & weekends.

    The hourly pay range for this position is $17.58 - $22.42

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time

    WiselyPay – get earned wages up to two days early

    Paid parental leave (up to 16 weeks)

    KinderCare tuition discount  

    Retirement and bonus plans

    Co-worker discount, meal deal, and referral bonus

    Pet insurance program

    Education assistance and learning programs

    Safety shoe reimbursement

    24/7 telehealth visits

    Dental and vision plans

    Medical and Rx plans (must work min. 20 hrs/wk)

    A fun and inclusive work environment
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