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Meeting & Understanding Customers

Product Quality and Recovery Co-worker

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  • Ottawa, Ontario, Canada
  • Sales & Commercial

Job Description

  • Job ID: 331953

  • Date posted: 15/09/2026

    • Who you are

    • You’re business-minded and result-driven with a customer focus
    • You have experience working in a customer- and commercial-oriented business
    • You’re open to change and a high level of flexibility with a high ambition to work in a team environment
    • You can take personal initiatives
    • You can prioritize and organize personal work duties to make the most efficient use of time available
    • You’re creative with attention to detail
    • You have a good knowledge of the IKEA product range
    • You can use power tools and craftmanship in product assembly
    • You’re customer service minded – with the right attitude and behaviour to actively help customers to buy
    • You can prioritize daily tasks based on need and volume and work under pressure
    • You have an operational understanding and logical thinking
    • You have good communication, interpersonal and influencing skills
    • You’re flexible with a readiness to change
    • You can work well both in a team and individually
    • You have a good knowledge of the IKEA product range
    • You have a good understanding of merchandising techniques and how to create a commercially attractive As-Is offer
    • You have a good understanding of customer behaviour in an omnichannel retail environment
    • You have a good knowledge of the waste management and sustainability principles
    • You have a good knowledge of using IT systems and other tools in daily work duties
    • You have a good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes
    • You have a good knowledge of the store's product recovery, quality and safety processes
    • You have a basic understanding on how each workflow within recovery and quality affects the units profit and loss

    Your responsibilities

    • Take necessary action on products to give them a second chance, through As-Is Selling, Repackaging or spare parts management
    • Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business
    • Always consider the sustainability impact when deciding when and how to recover products
    • Represent and be an ambassador for product recovery, quality, and safety awareness in the unit
    • Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery
    • Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of our IKEA products

    Together as a team

    Some would call us idealists who want to change the world, but we are firm believers that we actually can have a positive impact on people, society and planet. We put our heads together to solve the big questions: how IKEA products can become circular by using material and resources in the best way, how to improve the lives of the people who create our products, and how IKEA can benefit the communities where we operate.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    P.S. In the IKEA world, this position is officially referred to as: Product Quality & Recovery Co-worker
    The starting rate/ salary for this position is 20.15 CAD
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