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Market Learning and Delivery Specialist-Remote Customer Meeting Point

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  • Hyderabad, Telangana, India
  • People & HR
  • Full time

Job Description

  • Job ID: 328571

  • Date posted: 05/02/2026

    • Who you are

    As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
    At the heart of our business are people. We create a better everyday life together by living our shared values and safeguarding our unique culture. To create an inspiring IKEA experience, we need to make sure our co-workers have the preconditions to meet our customers in the best possible way. The purpose of the People and Culture function is to secure the competence and organisation to reach our business ambitions. To succeed, we are focusing on three movements:
    1. People choose IKEA for what we stand for
    2. Engaged IKEA people with customers at heart
    3. A modern, lean and agile IKEA fit for growth
    You secure competent and engaged IKEA co-workers who deliver an excellent customer experience and execute all learning delivery in the Market Area in an efficient, effective and consistent way to enable business results through the potential in people in all units.
    You should be able to accomplish goals, completes tasks, and achieves results and develops virtual and other collaborative relationships to facilitate current and future objectives and takes action without needing direction from others – ability to work independently, take own initiatives and responsibility but also a team-player Expresses ideas and opinions effectively in verbal and written communication Facilitates in an inspiring and focused way.

    Prior experience in BPO is preferred in this role, however, CSA trainer experience is mandatory.

    Your responsibilities

    Your responsibilities will be as below:
    • Responsible for delivery of learning content in the Market Area
    • Coordinates with country Competence & Leadership Leader to ensure that global tools and learning offers are implemented
    • Secures execution of country training calendar for both leadership and competence development, either acting as a facilitator or by securing available and competent facilitators
    • Uses digital tools and systems that support an efficient and accurate learning delivery process and follow- up
    • Networks with stakeholders (e.g. line managers and co-workers) in the Market Area to identify, understand and support delivery of their learning needs
    • Follows up on the deliverables and outcome of the learning activities
    • Actively secures that the learning environment and learning activities promote and stimulate the IKEA values and culture.
    • Works interdependently with the Country leadership and Competence team to secure local business needs are delivered through a relevant learning offer.
    • Create end to end training programs covering active listening, clear articulation, tone & voice modulation, positive language, empathy and emotional intelligence, patience/composure, persuasion, and structured problem-solving.
    •Track training effectiveness and publish weekly/monthly impact reports with recommendations.
    •Partner with stakeholders to conduct role plays, call calibrations, huddles, and floor coaching.

    Together as a team

    IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.

    More Information
    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come
    join our team and be yourself with us!
    We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic
    protected by law. All employment decisions are based on qualifications, merit and business need.








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