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Meeting & Understanding Customers

Customer Loyalty Specialist

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  • Southampton, Hampshire, United Kingdom
  • Marketing & Communication
  • Full time

Job Description

  • Job ID: 329784

  • Date posted: 16/02/2026



    • IKEA Southampton are looking to welcome a Store Loyalty Specialist to join our amazing team.

    Are you passionate about creating memorable customer experiences and driving brand loyalty? We're looking for a dynamic and detail-oriented individual to lead our in-store loyalty initiatives and coordinate engaging events that connect with our community. If you thrive in a fast-paced retail environment and love bringing ideas to life, this is your chance to make a real impact.


    WHAT WE OFFER

    • The start date of employment will be discussed at interview.
    • Starting salary of £30,000 per annum, based on competence and experience.
    • 39 hours a week, working 5 days per week including alternate weekends (1 on, 1 off).
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • ​iBenefits – Rewards & discount portal​.
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​.

    ...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU WILL HAVE

    • Ability to gain insights in customer needs through observing and performing data analysis and convert it to viable customer engagement opportunities.
    • Follow up and measure performance of output and capture learnings to improve planning and future performance.
    • Proven ability to prioritise and organise your workload in order to make the most efficient use of available time and meet agreed goals and deadlines.
    • Confidence to express ideas and opinions effectively through clear communication to influence and build effective relationships across all levels.
    • You have effective problem-solving and decision-making abilities, particularly when faced with operational challenges.


    WHAT YOU’LL BE DOING DAY-TO-DAY

    • ​Work with the Store Commercial Activity Manager to ensure IKEA FAMILY and IKEA Business networks are integrated into the local commercial calendar.
    • ​Ensure retail foundation is in place for IKEA FAMILY, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting; working closely with the store Commercial Team to make it happen.
    • ​Planning, coordinating and promoting customer events in the store through IKEA FAMILY to drive visitation, customer and loyalty engagement.
    • ​Ensure that all the local communication channels are kept up to date to meet the needs of the customers.
    • ​Collating and sharing loyalty data and KPIs within the Store Commercial Teams and key stakeholders across the store to enable the store to act on locally relevant loyalty opportunities.
    • ​Allocating and coordinating local community budget to support unit neighbourhood engagement plans, including local PR and local causes.
    • ​Contribute to the People Planet Positive agenda by engaging with IKEA FAMILY members about sustainability through events.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an interview with our hiring manager.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email ari.davies-ho4@Ingka.ikea.com and I will be happy to help!












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