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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Small CMP Manager (Changying)

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  • Beijing, China
  • Sales & Commercial

Job Description

  • Job ID: 22732CN

  • Date posted: 18/05/2026

    • WHAT YOU'LL NEED TO HAVE

    • Core-area competence & proven success of core area OMNI business KPI and result delivery in complex multichannel environment.
    • Strong customer centric thinking and fast adaptability to drive high-volume business and financial acumen to delivery strong performance, P&L result and maximize efficiency.
    •  Ability on project management. Creating communications with impact inside & outside and have strong collaborative leadership to cooperate with all key stakeholders incl. Metro market managers, project team, unit SSG team as well as the representatives from landlord & governments.
    • Ability to communicate confidently and clearly in English.

    YOUR RESPONSIBILITIES

    • Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions.
    • Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed.
    • Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team.
    • Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit.
    • Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market.

    ABOUT THIS WORK AREA

    Our mission is to enable extraordinary growth in a new era by empowering co-workers to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA, securing efficient processes and operations in a certain market.








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