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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Service Associate (12-19 Hours/week)

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  • Norfolk, Virginia
  • Customer Relations

Job Description

  • Job ID: 364140

  • Date posted: 01/09/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience.
    - Provides an efficient and accurate checkout experience in various areas of the store.
    - Offers additional products and services such as home delivery, credit card, and IKEA Family card.
    - Resolves customer concerns independently to meet their unique needs and expectations.
    - Provides friendly, safe, and efficient car loading and unloading services.

    Together as a team

    You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

    Apply now!

    JOB TYPE: Permanent, Part time

    BENEFITS ELIGIBLE: Yes

    HOURS: Hourly role

    Retail environment, must have open availability Monday through Sunday

    The pay rate for this role is $17.50/hr

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Qualifications

    • 1 year sales or customer service experience preferred.
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