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Tech & Innovation

​​Subject Matter Expert – Procure to Pay

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  • Bengaluru, India
  • IT & Digital Solutions

Job Description

  • Job ID: 350678

  • Date posted: 30/06/2026

    • Who you are

    As a Subject Matter Expert (SME), your role is integral to the organization's success, requiring you to leverage your extensive knowledge and experience to deliver high-quality solutions aligned with business requirements. You play a crucial role in driving technological advancements and providing subject matter expertise in the SAP Source to Pay area.

    One of your primary responsibilities involves engaging with stakeholders, including business leaders, solution and technical architects, project managers, and end-users, to understand requirements and challenges thoroughly. This collaboration extends to designing, reviewing, and architecting solutions that address identified needs within IKEA's technology-process-delivery ecosystem.

    You are actively involved in providing SAP functional and technical guidance in Procure to Pay (P2P) area to development teams, ensuring solutions align with industry best practices and standards. Troubleshooting, analyzing defects, and offering preventive actions for potential issues are also part of your daily tasks. Effective communication, both written and verbal, is crucial to ensure proposed solutions meet both technical and business requirements.

    In terms of strategy and roadmap, you analyze the current landscape, goals, and challenges to suggest continuous improvement and innovation. You anticipate future hurdles and develop mitigation strategies while staying updated on relevant technologies to bring new solutions to the table.

    In the realm of SAP technical and functional expertise, you demonstrate proficiency in designing and architecting scalable, secure, and high-performance Procure to Pay solutions. You will develop a deep understanding of IKEA's business processes and you have relevant industry and Procure to Pay domain understanding. Integration technologies, security principles, analytical skills, and adherence to regulatory compliance are all part of your expertise.

    Delivering results is a key focus, where you ensure successful technology implementation with acceptability across all hierarchies. As an individual contributor, you leverage hands-on expertise to deliver impactful results, documenting and optimizing business processes while mentoring junior team members. You will work closely with our business process experts, contributing with your experience in your SAP domain.

    Problem-solving and decision-making are critical aspects of your role, requiring the application of critical thinking to navigate complex issues and make informed decisions based on data and stakeholder input. Stakeholder management is also vital, as you work with enterprise and domain architects and business stakeholders to adopt new technologies and ensure alignment and value delivery across various organizations within Ingka. Ultimately, your role contributes to the organization's growth and efficiency through continuous improvement, innovation, and effective technology implementation.

    You have experience in the following areas:

    ​​10+ years of hands-on experience in S4 HANA Procure-to-Pay (P2P) process, with deep expertise in SAP MM, LO, LE, VIM modules.
    Working knowledge of Master Data Management (MDM) and integration touch points with Financial (FICO) & Sales and Distribution (SD) is highly desirable.
    Good knowledge of Integrations between Retail systems (legacy) and SAP backbone, troubleshooting, debugging codes.
    Profound understanding of SAP Retail business processes, specifically procure to pay processes and inventory management in retail industry.
    ​Track record of working in a similar role and delivering impactful results 
    ​Experience in creating, reviewing & maintaining key solution delivery artifacts. 
    ​Strong communication and coordination skills to work with cross-functional teams​

    Your responsibilities

    ​​​​​​​The Subject Matter Expert (SME) is a key role which leverage their deep knowledge and experience to deliver high-quality solutions that meet business requirements, drive technological advancements, and provide subject matter expertise in specific functional/technical areas. ​

    ​​ ​This also includes design, technical debt reduction and safeguarding our vision of standardization within the SAP Procure-to-Pay domain, identifying the operational difficulties that coworkers face in their daily operations, and promote the culture and values of the organisation in all interactions and deliverables.​​​​​

    Your responsibilities are:

    SME possesses in-depth knowledge and understanding of the Procure-to-Pay process subject matter.
    Has good stakeholder engagement skills and works closely with stakeholders, including business leaders, Solution and technical architects, project managers, and end-users, to gather and understand the requirements and challenges. 
    Develops understanding and knowledge of existing solutions, processes and tools within IKEA’s technology-process-delivery ecosystem and weighs various options to make design and develop holistic solutions. 
    Involved in designing, reviewing and architecting solutions that address the identified needs. 
    Provides functional/technical guidance to the development teams, ensuring that the solutions align with industry best practices and standards. 
    Performs, Leads in troubleshooting, analyses of defects and their root causes, defect resolutions and identifying preventive actions in the future for any issues that may arise. 
    Effective communication, written and verbal, and collaboration are essential to ensure that the proposed solutions meet both technical and business requirements. 
    Contributes to continuous improvements by staying abreast of industry trends, emerging technologies, and best practices. 
    Stays up to date on developments in the industry, technology and evolution of systems in the digital landscape. 
    Must have good written and verbal communication skills in order to present thoughts and influence effectively.   

    Strategy and Roadmap  :
    Analyze current landscape setups, goals and challenges in order to suggest continuous improvement and innovation. 
    Foreseeing future hurdles and preparing a mitigation strategy 
    Continuously keep oneself up to date on relevant technologies and bring new solutions to the table.   

    Technical/Functional Expertise: 
    Possesses, Develops an in-depth understanding of the IKEA business processes, specific industry or domain, including its regulations, business processes, and unique challenges. 
    Demonstrate proficiency in designing and architecting solutions, considering scalability, performance, and security aspects. 
    Be proficient in integration technologies, such as APIs, middleware, and messaging systems, ensuring seamless communication between different components. 
    Apply security principles and best practices in solution design, including encryption, authentication, and authorization. 
    Demonstrate strong analytical and problem-solving skills, enabling effective problem resolution and solution optimization. 
    Ensuring solutions adhere to regulatory compliance and governance standards, including the implementation of security controls. 
    Optimizing system performance and efficiency through testing, identification of bottlenecks, and implementation of improvements. 
    Mentor and guide junior members of the team.   

    Delivering Results  :
    Successful implementation of technology with acceptability across all hierarchies 
    Work as an individual contributor, leveraging hands-on expertise in technology to deliver impactful results. 
    Documenting, supervising, and monitoring details of AS IS business processes.  
    Bringing knowledge of the relevant technology/solutions towards optimization and effective development of processes  
    Efficacy of final business process design. 
    Responsible for developing, running, monitoring, and supporting the assigned Product or Service using the right toolsets required in order, to deliver according to requirements. 
    Design, develop and deliver a technology service through automation and self-service capabilities for efficiency, availability, and usability. 
    Maintain the provisioning, life cycle management and operation of environments in order to fulfil the service commitments. 
    Ensure and review systems compliance towards legislations, policies or other requirements in order to stay compliant. 
    Execute proactive periodic support and maintenance activities. 
    Develop solutions to measure and analyse performance of business process and identify automation opportunities where feasible to drive efficiencies in the business processes .   

    Problem-Solving and Decision-Making: 
    Applies critical thinking and problem-solving skills to analysing and navigate complex issues and identifying creative and effective solutions.  
    Develops understanding and knowledge of existing solutions within the technology-process-delivery ecosystem and weighs various options to make decisions on build/reuse existing solutions & capabilities. 
    Making well-informed decisions based on data, insights, and stakeholder input. 

    Stakeholder Management :
    In alignment with Sr SME, work with enterprise architects, solution architects, business stakeholders in adopting new technologies and maximizing the benefits of Ingka investment. 
    Create alignment on solutions between various organizations of Ingka. 
    Ensure the voice of business is heard in the digital management and vice versa and value is to delivered to the stakeholder.



    We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.








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