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Contact Centre Selling Co-worker

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Perth, Australia Verkauf Teilzeit
Standort erkunden

Stellenbeschreibung

Anzeigen-ID: 227089

Veröffentlichungsdatum: 12/02/2024

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $26.36 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
•These roles are Permanent Part-time, 40-50hrs/fortnight.
• The internal job title for this role is Sales Generalist.
• As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (Shift times range from 9:00am - 8:00pm AWST). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• Hybrid working is supported, 2 days working on-site is required.
• You will require a stable and fast internet connection to work remotely.
• You will be required to have a fire extinguisher at home if you are to work remotely.
• If your application is progressed you will receive an invitation to complete a one-way video interview.
• If you are successful for this role, you will be required to attend a 2-day Welcome induction. 4 weeks of training is provided for this role, for part time co-workers you are required to be available Monday to Friday 9am-5pm, for the first 4 weeks.

About this work area

As a Sales Generalist your responsibilities will include, but are not limited to:
• Supporting in driving the remote selling to our customers, including generating leads, planning and purchasing.
• Focusing your understanding on our customers’ needs and suggest home furnishing solutions that will solve their challenges, including proposing add-on products, working with cross selling and upselling.
• Using your specialist knowledge of the product range and IKEA services, to educate co-workers to secure a high level of knowledge about the features and benefits of IKEA's products and available services.
• Understanding and take responsibility for your contribution in achieving the goals and action plan for your area of responsibility.



As a Sales Generalist you are:
• Passionate about home furnishings, energized by sales growth and driven to be a part of a successful team.
• Friendly & personable, you easily build rapport with others across different mediums.
• Passionate about design, with an eye for detail, you connect strongly to people’s life at home, and have genuine interest in both customers dreams and frustrations.
• Motivated to find the best possible solutions to our customers home furnishing needs and are always striving to ensure they have the best possible shopping experience.
• Experienced with outstanding computer literacy skills, coupled with excellent verbal and written communication skills.
• Able to understand the omnichannel retail environment.

We need people like you

At IKEA, work is so much more than a job. Come join us!
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