معرّف الوظيفة: 265050

تاريخ النشر: 22/11/2024

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• This role is permanent Full-time, 76 hours per/fortnight.
• The internal job title for this role is Experience Design Specialist.
• Hybrid working is supported, 3 days in the office/unit and 2 days from home.
• This role requires availability to work Monday to Friday, 9am- 5pm.
• If your application is successful, you will be required to attend a 2-day Welcome induction.
• As part of the recruitment process this role requires a pre-employment check for final candidates.

About this work area

As an Experience Design Specialist your responsibilities will include, but are not limited to:
• Drive digital-centric project management strategies to optimise efficiency, innovation, and seamless delivery of projects.
• Make necessary country-specific adaptations to globally created initiatives, in agreement with group Experience Design Specialists, to ensure local relevance.
• Ensure that upcoming and ongoing implementations and initiatives are communicated clearly to all relevant stakeholders in the local RCMP, securing common expectations and co-worker engagement.
• Drive and execute complex local implementations, including managing time, cost, scope, risk control, co-worker training, stakeholder management, reporting, and follow-up.
• Identify, engage, and lead co-workers with key competences for the specific initiative to build a high performing project team.
• Maintain, update, and manage change in relevant digital tools to secure functions are always up to date.
• Develop guidelines for trainings related to relevant digital tools and securing learning delivery to keep co-workers up to date on procedures and ways of working.
• Ensure close collaboration with all parts of the RCMP, both on country and global to capture input on improvements needs.



As an Experience Design Specialist you are:
• Passionate about project management, service design and continuous improvement.
• Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support.
• Motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels.
• Equipped with a good mix of customer and tools knowledge, with the ability to turn requirements into practice.
• Build trustful relationships and influencing stakeholders on all levels comes naturally for you.
• Experience in continuous improvement and the six sigma framework is highly valued.