Sales & Service Associate (Full Time) - IKEA Phuket

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

To develop sales in my business unit by using knowledge of IKEA range, local market and customers. I ensure department/work area is effective for customers’, and cost-efficient for store. To handle complaints and claims efficiently and with empathy and handle payments in an efficient, accurate and friendly way. So, they will want to return and shop with us again and again.

Your assignment

• Drive sales to achieve individual sales target
• Handle key accounts management as assigned by manager
• Provide clients with the consultancy of IKEA home furnishing design solution to match with customer’s preference and project budget
• Find new clients or new opportunities to generate sales
• Maintain contact with all clients to ensure high levels of client satisfaction
• Receives and resolves customer complaints and problems in timely manner
• Provide weekly projects pipelines update to manager
• Proactively establish and maintain relationships with all major developer and corporate clients
• Control vendor on customer delivery plan to meet the schedule and achieve customer satisfactory

Your profile

• Passion and knowledge of home furnishing, interior design, retail and communications
• customer service and selling skills are preferred
• You have strong knowledge of food service industry and proven leadership abilities.
• You are customer-focused, highly analytical and multi-tasking to work in a high volume and fast paced retail environment.
• You are able to create an environment embracing the IKEA values and diversity of co-workers and visitors.

Please apply by 25 March