Digital Resilience Leader - IT Risk & Compliance| Operations Management

We are looking for an enthusiastic Digital Resilience leader to work in our IT Risk & Compliance team in Operations Management. This position is full time and is located in Delft, The Netherlands. 

As a Digital Resilience Leader, you will shape the vision and strategy for Digital Resilience across the entire IKEA value chain. You’ll lead our Digital Resilience Taskforce to strengthen organizational preparedness by developing, implementing, testing, and maintaining IT Business Continuity and Disaster Recovery Plans. You will also be responsible for continuously improving our IT Crisis Management ways of working, running crisis simulation exercises, and managing real IT crises when they arise. 

A key part of your work will be identifying relevant risks, connecting business processes, and coordinating exercises and testing, ensuring effective preparedness and enabling both technical and organizational resilience measures across the value chain. 

About the role 

In this role you will focus on developing and implementing Digital Resilience capabilities to make IKEA value chain more resilient to digital disruptive events. 

More specifically, in this role you will: 

• Build the vision and execute the Digital Resilience strategy across the IKEA value chain 

• Develop and roll out IT Business Continuity Management and Disaster Recovery roadmaps and ways of working 

• Continuously improve IT Crisis Management, lead crisis simulations, and manage IT crises when they occur 

• Drive structured processes to ensure Inter IKEA meets internal and external (regulatory) requirements in Business Continuity and Resilience (e.g. NIS2, CRA) 

• Maintain Digital Resilience steering documents, internal controls, and frameworks 

• Define and support the implementation of technical and organizational Digital Resilience measures 

• Conduct verification activities to ensure controls remain effective and efficient 

• Act as an ambassador of IKEA values, exemplifying fact-based business leadership 

• Foster long-term relationships with franchisees and other IKEA companies through cooperation, trust, and transparency. 

In this role you will work closely with Information Security and Data Privacy Leaders, Service Management & Operations leaders, Digital engineers, Legal and Risk & Compliance stakeholders across Inter IKEA Group. Travels, mainly to Sweden/Netherlands, will be required. 

About you 

We do some amazing things at IKEA, therefore we need some amazing people – this position is not an exception! 

We are looking for a visionary, pragmatic, and adaptable leader in Digital Resilience with hands-on experience in IT Business Continuity and Crisis management. You should be able to inspire and mobilize people toward clear objectives, embrace ambiguity, and contribute to building new capabilities. You are curious and able to build long-term relationships. It is also necessary that you carry natural credibility, and you have a proven track record of reaching stretch targets. 

We expect you to: 

• Bring relevant hands-on experience in IT infrastructure, IT disaster recovery, Business Continuity, and IT Crisis Management 

• Hold relevant Business Continuity certifications - ISO 22301 Lead Implementer or CBCI is a strong plus 

• Have experience building and implementing technical and organizational measures that strengthen digital resilience 

• Have experience running IT crisis simulations and tabletop exercises for both engineers and senior management 

• Thrive in complex global organizations and dynamic environments 

• Be a natural facilitator and communicator able to engage stakeholders across multiple areas 

• Have a pragmatic, solution-oriented mindset 

• Be comfortable with agile methodologies and product-oriented ways of working 

• Be able to structure complex information and present it clearly and engagingly 

• Have excellent command of English, with an ability to communicate effectively with non-native audiences 

The IKEA culture and values are very much a part of our business and day-to-day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA at www.ikea.com.  

About us 

We do things a little differently. We think differently, act differently and work differently. We like to break things; like rules – and then make things; like music-playing lamps. Even plant balls that help us look after our planet. It’s all part of our vision - to create a better everyday life. 

We want to become an even more affordable, sustainable and accessible home furnishing retailer. We bring business and data & technology together to improve how we work and meet customers and enable us to focus on creating value, so we can continuously improve and scale IKEA, together with our partners and customers. 

IKEA Operations Management builds up, delivers, serves and supports shared data and technology for the IKEA value chain. Together we build a digital foundation to enable our core business partners and franchisees to work more efficiently and create a rewarding customer experience in a digitally connected world. 

Another thing fueling our success is our values-based culture. While we are unique individuals with endless differences, something we share is our commitment to lead by example, work together, find better ways and to get things done. We believe in life-long learning, where we all play a part in helping each other (and our business) grow.  

If you have any questions about the role, please reach out to Roman Nesterov roman.nesterov1@inter.ikea.com – IT Risk and Compliance manager at Inter IKEA. 

Interested? Share your CV and tell us why you believe you're a great fit for the role, in English, by 5 January, 2025. Should you need accommodations during recruitment, let us know.  

You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the People & Culture Leader – Kimberley Vermeeren kimberley.vermeeren1@inter.ikea.com

Please send your CV and don’t forget to attach a cover letter, telling us why you would be a good fit for this role. 

We look forward to receiving your application!