معرّف الوظيفة: 271609

تاريخ النشر: 03/01/2025

Why we will love you
• 7 years leadership experience
• Previous retail experience required. • Problems solving skills. • Strong understanding of what excellent customer service looks like. • Previous leadership of large teams or groups required. • Ability to inspire and effect change in behavior. • Ability to lead leaders at a high level. • Ability to think, lead and act strategically. • Needs to have proven track record of developing high level leaders
What you'll be doing day to day
• Leads the Loyalty, Food, Customer Service and Site Area Prep teams to ensure a great IKEA brand to drive repeat visitation to IKEA. • Responsible for the Customer promise, 10 customer expectations, "customer in focus" list and customer insights to improve customer satisfaction and ensure a seamless shopping experience, and ensures actions are taken in partnership with relevant stakeholders. • Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar. Overall responsible for local community involvement and stakeholder relations, including public affairs.
• Serves as an active member of the steering team responsible for customer centric local actions that support the national and local business plan. • Ensures implementations of working routines, competence development and follow up of Commercial Review and Compliance related to the role and function. • Overall responsible for food operations, food safety and the food P&L as well as integrating IKEA Food into the store customer experience in the strongest possible way. • Manages the Asset Management local team to be sure that all standards policies, procedures, activities and processes are met and followed (e.g. Inventory, Safety, SISAN). • Monitors performance against agreed goals and KPIs and ensure that actions are taken accordingly. • Leads the teams through recruiting, training, developing and succession planning.
Together as a team
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.
Apply now!
The salary range for this position is $96,822 to $144,336

JOB TYPE – Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS – Must be able to work retail hours based on the business needs of the location; including weeknights, weekends, and holidays.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more!

•     Generous paid time off, holiday, and sick time
•     WiselyPay – get earned wages up to two days early
•     Paid parental leave (up to 16 weeks)
•     KinderCare tuition discount
•     Retirement and bonus plans
•     Co-worker discount, meal deal, and referral bonus
•     Pet insurance program
•     Education assistance and learning programs
•     Safety shoe reimbursement
•     24/7 telehealth visits
•     Dental and vision plans
•     Medical and Rx plans (must work min. 20 hrs/wk)
•     A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

This job posting will come down on or around 1/11