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Meeting & Understanding Customers

Retail Customer Service and Returns Associate- Seasonal

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  • St Louis, Missouri
  • Customer Relations

التوصيف الوظيفي

  • معرّف الوظيفة: 354700

  • تاريخ النشر: 10/07/2026

    • Who you are

    • You are passionate about delivering excellent customer experiences and enjoy engaging with people.
    • You have a strong interest in home furnishing and a basic understanding of trends and modular solutions.
    • You possess good knowledge of selling techniques and understand customer behavior.
    • You are proactive, approachable, and confident in interacting with customers.
    • You are results-driven with a business-minded approach to sales.
    • You are organized, able to manage time effectively, and work efficiently in a fast-paced environment.
    • You are a team player with flexibility and openness to change.
    • You are digitally proficient and comfortable working in an integrated online and offline retail environment.

    Your responsibilities

    • Engage with customers, making them feel welcome while understanding their needs.
    • Demonstrate expertise in products and actively share knowledge of features and benefits.
    • Support and guide customers in self-planning solutions for a seamless experience.
    • Conduct one-on-one planning appointments and convert planning into sales.
    • Offer relevant services, finalize purchases, and provide after-sales support.
    • Handle returns efficiently and coordinate with relevant teams when required.
    • Maximize sales while maintaining profitability by promoting priority products.
    • Ensure proper product presentation, merchandising, and use of digital tools.
    • Uphold company values and sustainability commitments.
    • Collaborate with team members to improve customer service and overall shopping experience.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"








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