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مقابلة وتفهم العملاء

Food Operations Manager

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  • Elizabeth, New Jersey, United States
  • المطعم والمأكولات
  • Full time

التوصيف الوظيفي

  • معرّف الوظيفة: 341332

  • تاريخ النشر: 28/04/2026

    • Why we will love you

    Food is your passion, whether you’re cooking or serving customers. You know food plays a vital role in creating a better everyday life for the many people – especially when it’s honest, healthy and delicious.

    What you'll be doing day to day

    • Leads by example and be a good ambassador for the IKEA Brand in all contact with guests and give them a
    good reason to return. Empowers and encourages the IKEA Food team to take immediate action to meet the
    needs of guests and give input on how to continuously improve our meeting with them.
    • Actively participates in creating the IKEA Food business plan for your location. Works with IKEA Food Service
    US organization to ensure national and global priorities are incorporated, as well as local needs. Works with
    the IKEA Food management team in your location to develop and implement an action plan to follow up on
    results.
    • Oversees the IKEA Food operating areas within the IKEA store in accordance with IKEA Quality and Food
    Safety requirements as well as local legislation. Promotes a “safety first” culture where co-workers are
    encouraged to raise and discuss concerns and solutions. Cooperates with external service providers and
    authorities when needed. Ensures that all food incidents, or potential incidents, are reported according to the
    IKEA U.S. Food Deviation and Incident Routine
    • Maximizes commerciality in order to grow sales as well as the conversion rate and average check leading to
    an increase in profitability using the Functional Commercial Review and other appropriate tools.
    • Ensures the development of the IKEA Food team by securing consistent onboarding and continuous training
    to ensure all co-workers understand how their roles are impacted by the IKEA Concept, IKEA Food Concept,
    commercial and operational knowledge and other key guidelines.
    • Ensures that IKEA Food attracts visitors, achieves sales growth and reasonable profitability, and measuring
    guest and co-worker’s satisfaction as well as excellent operational performance through defined Key
    Performance Indicators (KPIs).
    • Grows the IKEA Food business, in order to sustain long-term profitability.
    • Manages, develops, and leads the IKEA KPI performance, policies and procedures, annual budget, hiring and
    termination, scheduling and performance management
    • Acts in accordance with the IKEA Sustainability Direction and work with the IKEA Food team to take actions
    that contribute to sustainability, such as waste management and investments.
    • Oversees the implementation of, and ensures compliance with IKEA Administration Rules & Guidelines within
    IKEA Food, utilizing the internal tool for tracking and follow-up on compliance.

    Together as a Team

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

    Apply now!

    JOB TYPE – Regular; Salaried
    BENEFITS ELIGIBLE - Yes
    HOURS – Salaried; Retail environment. Must have open availability Monday through Sunday.

    The full salary range for this role is $89,487 - $128,400

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    What you'll need to have

    • Minimum experience: 7 years
    • Experience in leading multi-unit high-volume food service operations in either QSR or Casual Dining
    Segments and proven track record of delivering business performance.
    • Proven ability to multi task and handle changing priorities /deadlines.
    • Proven ability to work as part of a team and independently.
    • Proven ability to deliver strong business results through delegating, setting priorities and giving open and
    honest feedback.
    • Extensive analytical and problem-solving skills and the ability to utilize this information to steer the business
    and meet agreed budgets and goals, as well as to develop mid term (3 years out) plans.
    • Advanced knowledge of HACCP plans and food quality and safety systems.
    • Experience working and communicating with regulatory agencies and authorities.
    The starting rate/ salary for this position ranges from 89,487 USD to 128,400 USD and will be based on relevant work experience.
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الوظائف المماثلة

Food Service & Dishwasher Associate

Elizabeth, New Jersey, United States المطعم والمأكولات Regular