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مقابلة وتفهم العملاء

Product Quality and Recovery Team Leader

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  • Stoughton, Massachusetts, United States
  • المبيعات
  • Full time

التوصيف الوظيفي

  • معرّف الوظيفة: 343062

  • تاريخ النشر: 06/05/2026

    • Why we will love you

    You care about making a positive impact in the world. A job at IKEA is so much more than home furnishings, we work to make sustainable living easy and affordable for everyone. Want to help us create a more sustainable future? Join our team!

    What you'll be doing day to day

    Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.

    As a Product Recovery Team Leader, working to prevent the occurrence of unnecessary costs related to our products and improve the customer's quality perception, you will:

    * Lead, recruit, develop, and schedule a team of recovery co-workers to secure department routines and succession.
    * Ensure all recovery processes are completed in a consistent manner. Such as repackaging, confirmation, recycling, building, pricing, SAMS and maintaining the spare parts library.
    * Identify business opportunities and implement business plan tactics to improve performance.
    * Create a commercial recovery sales floor.
    * Monitor the sales floor to secure the highest return while ensuring a timely sell-through of products.
    * Implement and continuously ensure optimal use of common working methods relating to recovery process (including OPTORO confirmation process and repackaging).
    * Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality.
    * Works with Imonitor recovery related questions on a consistent basis and champions all necessary changes to ensure compliance.
    * Monitor and ensure the proper coding of relevant transfers.
    * Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a Team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE – Regular; Full time
    BENEFITS ELIGIBLE - Yes
    HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.

    The full hourly range for this role is $27.51 - $38.00

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    Qualifications

    * Experience in managing, leading, and developing people preferably in customer-centric service or retail environment
    * Understanding of business processes and working methods within IKEA retailing. * Knowledge of applicable policies, laws, and regulations.
    * Knowledge of business and management principles, budgeting, and resource allocation.
    The starting rate/ salary for this position ranges from 27.51 USD to 38 USD and will be based on relevant work experience.
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