IKEA Tampines - Customer Relations Officer, Shopping Experience (Part-Time)

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

Reporting to the Shopping Experience Manager, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays