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مقابلة وتفهم العملاء

Kitchen Consultant (40T, Perm) - IKEA Giheung

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  • كوريا الجنوبية
  • المبيعات

التوصيف الوظيفي

  • معرّف الوظيفة: 354683

  • تاريخ النشر: 13/07/2026

    • Who you are

    *본 채용은 적합한 후보자가 채용될 경우 공고 마감일 이전에도 조기 마감될 수 있으니, 관심 있는 분들의 빠른 지원을 부탁드립니다.

    • You have a passion for IKEA kitchen products, kitchen planning and sustainability.
    • You are a great communicator with excellent customer service and sales skills. You can understand customers’ needs, offer relevant solutions and build lasting trust.
    • You have a keen eye for details and thrive in a lively environment, juggling tasks with a smile to keep things flowing smoothly.
    • You build relationships easily and love working with others in a team.
    • You are comfortable supporting customers through digital channels as well as in the store.
    • You are confident in empowering self-planning customers or providing complete kitchen layout solutions.
    • You always strive to ensure every customer enjoys a smooth, inspiring and convenient shopping experience.
    • You are ready to share your knowledge and support others on kitchen products, services and sales skills.
    • You bring the IKEA culture to life and truly value diversity and inclusion in every interaction.

    Your responsibilities

    • Proactively approach customers who show interest in the kitchen range, offer support and provide information on products, services and stock availability to create a great shopping experience.
    • Provide kitchen planning sessions for kitchen design and layout, ranging from 45 minutes up to 1 hour.
    • Coach and guide both customers and co-workers throughout the ordering process.
    • Place kitchen orders on behalf of customers.
    • Manage kitchen-related sales leads.
    • Respond to inquiries related to kitchen products.
    • Review and verify customer plans based on design and planning guidelines.
    • Maintain a strong and up-to-date understanding of IKEA kitchen products and market trends.
    • Support customers throughout the entire journey, from design proposals to sales closure and pre-installation guidance.
    • Act as a dedicated planning specialist during store opening hours, ensuring that customers receive smooth, helpful and inspiring kitchen planning experience.
    • Regularly review your performance with your line manager, identifying opportunities for improvement and shaping future actions that help our kitchen business grow.
    • Continuously refine room settings, compacts, kitchen hubs, clusters and media to ensure the kitchen range is presented in an inspiring and commercial way, and coordinate the actions needed to keep it in great shape.
    • Take ownership of the customer journey from the first kitchen inquiry through planning, measurement, purchase and installation, ensuring a seamless one-stop IKEA kitchen experience.
    • By embracing every omnichannel touchpoint, including phone, text, email, and VCS, you'll keep in close contact with customers. This means taking all necessary follow-up actions and proactively collaborating with other departments and units to create a smooth journey from planning to purchase and final installation, ensuring they receive the best possible shopping experience.





    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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