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Ikea member of staff helping customers use touch screen
مقابلة وتفهم العملاء

Customer Experience Co-worker III

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التوصيف الوظيفي

  • معرّف الوظيفة: 340578

  • تاريخ النشر: 27/05/2026

    • What you'll need to have

    • You love challenges… You seek them to solve them (not to create them, though!).
    • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary).
    • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face.
    • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
    • You are a total people-person and can strike up a conversation easily.
    • You are quite comfortable with computers and are generally technology-savvy.
    • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

    A day in your life with us

    • Deliver an excellent meeting with the customer across all customer assignments.
    • Engage with customers in a friendly and confident manner to create a rewarding customer experience.
    • Contribute and achieve operational KPIs and goals to maintain customer loyalty.
    • Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
    • Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us!

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Customer Experience Co-worker III.
    The starting rate/ salary for this position is 22.25 CAD
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